Refund policy

At onnbon, we want you to love what you ordered. If you're not satisfied with your purchase for any reason, we'll make it right. If you're unhappy with your order, you may request a full refund within 30 days of your purchase date. You do not need to ship anything back to us.

To request a refund, contact us at: s@onnbon.com. Please include your order number, the name the order was placed under, and a brief note about what went wrong (optional, but it helps us improve).

If your order arrives damaged, incorrect, or incomplete, contact us within 30 days and we'll issue a refund or send a replacement at no cost to you. Photos of the issue are appreciated but not required.

Refund Processing

• Approved refunds are issued to your original payment method.
• Refunds are processed within 2 business days of approval.
• Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

Eligibility

• Refund requests must be made within 30 days of the purchase date.
• Refunds cover the full purchase price of the product, including any taxes paid minus shipping fees.
• This policy applies to purchases made through onnbon.com. For purchases made in person at our residencies, please contact us and we'll be happy to help.

If you have any questions about this policy, reach out at s@onnbon.com and we'll get back to you promptly.